DonationLens

How Can We Help?

Find answers to common questions, learn how DonationLens works, or get in touch with our support team.

How It Works

Understanding the donation tracking process

1

Snap a Photo

Take a photo of your donated items with your phone or upload from your computer.

2

Get AI Valuations

Our AI instantly identifies items, assesses condition, and provides IRS-compliant fair market values.

3

Export Tax Reports

Generate detailed PDF and CSV reports ready for your tax preparer or personal filing.

Frequently Asked Questions

Quick answers to common questions about DonationLens

DonationLens is an AI-powered app that helps you photograph donated items, get instant fair market valuations, and generate IRS-ready tax reports for your charitable donations.

Our AI analyzes your photos to identify items, assess their condition, and provide fair market value estimates based on current market data and IRS guidelines.

Our valuations follow IRS Publication 561 guidelines for determining fair market value of donated property. However, for donations over $5,000, the IRS may require a qualified appraisal.

You can scan clothing, electronics, furniture, household goods, books, toys, sporting equipment, and most other commonly donated items.

The free plan includes 15 scans per month. Plus and Pro plans offer unlimited scans.

Yes! After scanning, you can adjust item names, conditions, and values before saving your donation.

Visit app.donationlens.com and click Register. You can sign up with your email address in under a minute.

Go to your History page and use the Export button to download your donations as PDF or CSV files.

Yes! Your account syncs across devices. Use the web app on your computer and the mobile app on your phone.

We offer three plans: Free (15 scans/month), Plus ($4.99/month, unlimited), and Pro ($9.99/month, unlimited with advanced features).

Visit the Pricing page in the app or go to Settings > Subscription to upgrade your plan.

Yes, you can cancel your subscription at any time from your Settings page. You'll retain access until the end of your billing period.

Still Need Help?

Our support team typically responds within 24 hours.

support@donationlens.com